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Newsletters
Here are the First Tier, Downstream or Related Entity (FDR) newsletters. These apply to Mercy Care Advantage.
Notices
- 7/23/2024 Change Healthcare Frequently Asked Questions: All Mercy Care plans
- 4/15/2024 Change Healthcare - Repayment date establishment: All Mercy Care plans
- 3/20/2024 Change Healthcare outage/ECHO Health: All Mercy Care plans
- 3/6/2024 Change Healthcare Outage FAQ: All Mercy Care plans
- 3/1/2024 Block and Capitation Payments -Change Healthcare Outage: All Mercy Care plans
- 2/22/2024 Change Healthcare Outage (PDF): All Mercy Care plans
- 10/2/2024 Training Announcement - Employment Services and Transition from BHRF to SUDR: All Mercy Care Plans
- 10/1/2024 Information Regarding Utilization Management: All Mercy Care Plans
- 9/25/2024 New Fee Schedule Look-Up on Availity: All Mercy Care Plans
- 9/24/2024 Denova Collaborative Health: All Mercy Care Medicaid Plans
- 9/24/2024 2024 AzHEC Announcement: All Mercy Care Plans
- 9/19/2024 Revised Minimum Subcontract Provisions: All Mercy Care Medicaid Plans
- 9/13/2024 AHCCCS Extends ALTCS E/PD Contract: Mercy Care Long Term Care
- 9/13/2024 Update: HEDIS Measures by Line of Business: All Mercy Care Plans
- 9/10/2024 Prior Authorization Requests for Members Enrolled in Multiple Lines of Business: All Mercy Care Plans
- 9/9/2024 Level 1 Discharge Plan Modification: All Mercy Care Plans
- 9/9/2024 ALTCS Protest - AHCCCS Director Decision: All Mercy Care Plans
- 9/6/2024 ECHO: All Mercy Care Plans
- 9/5/2024 Maternal and Child Health Community Forums: All Mercy Care Plans
- 9/5/2024 NCQA Awards LTSS Distinction to Mercy Care: Mercy Care Advantage, Long Term Care, Developmental Disabilities
- 9/4/2024 Policy of Medication Returns: All Mercy Care Plans
- 9/3/2024 DDD Training Initiative for Behavioral Health Providers: All Mercy Care Plans
- 8/30/2024 Mercy Care Provider Manual August 2024: All Mercy Care Medicaid Plans
- 8/29/2024 Billing Guidelines for Preventative and Sick Visits: All Mercy Care Plans
- 8/26/2024 Timely and Complete Responses During Grievance Investigations: All Mercy Care Plans
- 8/22/2024 ABA Co-Treatment, Code Definition and Modifier Use: All Mercy Care Plans
- 8/21/2024 Administrative Law Judge's Recommendation re: ALTCS E/PD Protest: All Mercy Care Plans
- 8/20/2024 Remit Advice Details and Discount/Interest Information: All Mercy Care Plans
- 8/20/2024 On-Demand Over the Phone Interpreting: All Mercy Care Plans
- 8/19/2024: Mercy Care Provider Satisfaction Survey – Fall 2024: All Mercy Care Plans
- 8/16/2024: 15th Annual Cultural Competency Conference: All Mercy Care Plans
- 8/15/2024: 2024 Health Literacy Conference: All Mercy Care Plans
- 8/14/2024: AHCCCS Pauses ALTCS-EPD Member Transition: All Mercy Care Plans
- 8/13/2024 Claim Dispute Reminder – August 2024: All Mercy Care Medicaid Plans
- 8/8/2024 AHCCCS Recovery Audit Program Webinar on August 13: All Mercy Care Plans
- 8/8/2024 Advanced Psychopharmacology Training on September 7: All Mercy Care Plans
- 8/8/2024 On-Demand Video Remote Interpreting (VRI): All Mercy Care Plans
- 8/5/2024 Mercy Care presents the 2024 RISE Awards & Provider Forum: All Mercy Care Plans
- 8/5/2024 Important Update from AHCCCS on VFC Coding & Reimbursement: All Mercy Care Plans
- 8/2/2024 Excessive Heat Warning from 8/3/2024 -8/5/2024: All Mercy Care Plans
- 8/2/2024 AHCCCS -ATD WFD Executive Leadership Accelerator Series Officially Launches!: All Mercy Care Plans
- 8/1/2024 Bridging the Gap for Individuals with Developmental Disabilities and Behavioral Health Needs: Mercy Care Developmental Disabilities
- 7/30/2024 Milliman Care Guidelines (MCG) 28th Edition: All Mercy Care plans
- 7/26/2024 Complexity-Capable Care: All Mercy Care plans
- 7/26/2024 YRMMR and HEDIS Audit: All Mercy Care plans
- 7/25/2024 Humira Biosimilars -Formulary Change: All Mercy Care Medicaid Plans
- 7/23/2024 Healthcare Network Employee Questionnaire (HNEQ)
- 7/18/2024 July’s Office of Human Rights Training Canceled: All Mercy Care Medicaid Plans
- 7/18/2024 Excessive Heat Warning from 7/19 & 7/20/2024: All Mercy Care plans
- 7/18/2024 Mercy Care presents the 2024 RISE Awards & Provider Forum: All Mercy Care Plans
- 7/16/2024 ALTCS-EPD RFP Contract Award Protest: All Mercy Care plans
- 7/16/2024 Mind 24-7: Mercy Care ACC-RBHA, Mercy Care DD, Mercy Care DCS-CHP
- 7/15/2024 Claim-Based Primary Care Physician (PCP) Assignment: Mercy Care ACC-RBHA, Mercy Care DD, Mercy Care DCS-CHP
- 7/12/2024 Extreme Heat Provider Webinar: All Mercy Care Plans
- 7/10/2024 Employment Webinar Series August -September 2024: All Mercy Care Plans
- 7/11/2024 AHCCCS Covered Behavioral Health Services Guide: Mercy Care ACC-RBHA, Mercy Care DD, Mercy Care DCS-CHP
- 7/9/2024 Electronic Tools Available - EDI/EFT/ERA: All Mercy Care Plans
- 7/3/2024 Arizona Pediatric Access Line: Mercy Care ACC-RBHA, Mercy Care DD, Mercy Care DCS-CHP
- 7/2/2024 Bridging the Gap for Individuals with Developmental Disabilities and Behavioral Health Needs: Mercy Care Developmental Disabilities
- 6/28/2024 AHCCCS Revised Services Emotional Disturbance (SED) Diagnosis Eligibility List: Mercy Care ACC-RBHA, Mercy Care Developmental Disabilities, Mercy Care DCS-CHP
- 6/26/2024 Behavioral Health Clinical Chart Audit: All Mercy Care Medicaid Plans
- 6/25/2024 Quest Directory Data Accuracy Program: All Mercy Care Medicaid Plans
- 6/21/2024 ASL Interpreter Shortage - Presentation with Q&A: All Mercy Care Medicaid Plans
- 6/19/2024 APS Energy Assistance Program: All Mercy Care plans
- 6/14/2024 RSA/Vocational Rehabilitation Overview Presentation: All Mercy Care Medicaid Plans
- 6/11/2024 Excessive Heat Warning from 6/11/2024 through 6/13/2024: All Mercy Care plans
- 6/10/2024 Bridging the Gap Conference Save the Date 9/5/2024 and 9/6/2024: Mercy Care Developmental Disabilities
- 6/10/2024 Where to find important pharmacy information: All Mercy Care Medicaid Plans
- 6/6/2024 New Resources for Provider Enrollment: All Mercy Care Medicaid Plans
- 6/5/2024 Fee Setting For CMS C Codes: All Mercy Care Medicaid Plans
- 6/5/2024 Excessive Heat Warning from 6/5/2024 through 6/7/2024: All Mercy Care Medicaid Plans
- 5/31/2024 Pediatric Ambulatory Medical Record Review (AMRR) Information: All Mercy Care Medicaid Plans
- 5/29/2024 Providers participating in the Arizona Vaccines for Children Program: All Mercy Care Medicaid Plans
- 5/29/2024 Mercy Care Provider Manual May 2024: All Mercy Care Medicaid Plans
- 5/28/2024 Coding/Reimbursement for Vaccine for Children (VFC) Vaccines: All Mercy Care Medicaid Plans
- 5/23/2024 Internal Medicine Ambulatory Medical Record Review (AMRR) Information: All Mercy Care Medicaid Plans
- 5/22/2024 Exact Duplicate Denials May 2024: All Mercy Care Plans
- 5/21/2024 Developmental Disability Inclusive Healthcare Provider Resource Survey: Mercy Care Developmental Disabilities
- 5/20/2024 AHCCCS Minimum Subcontract Provisions Effective 10/1/24: All Mercy Care Medicaid Plans
- 5/15/2024 Updated Obstetrics Ambulatory Medical Record Review (AMRR) Tool and Guidance on Deficient Trends: All Mercy Care Medicaid Plans
- 5/14/2024 AVA -Virtual Chatbox: All Mercy Care Medicaid Plans
- 5/8/2024 SNIP Editing Types 5 and 6: All Mercy Care Medicaid Plans
- 5/8/2024 ALTCS Request for Proposal Protest Update: Mercy Care Long Term Care
- 5/1/2024 Denials for NPI Information - May 2024: All Mercy Care plans
- 4/30/2024 eviCore Medical Necessity Denials: All Mercy Care plans
- 4/29/2024 Step Therapy: All Mercy Care Medicaid Plans
- 4/23/2024 Check run expansion: All Mercy Care plans
- 4/18/2024 Workforce Development Programs for Eligible Home & Community-Based Service Providers: Mercy Care ACC-RBHA, ACC-RBHA with SMI, Long Term Care, Developmental Disabilities
- 4/15/2024 Change Healthcare - Repayment date establishment: All Mercy Care plans
- 4/12/2024 Appointment Availability and Transportation Reminder -April 2024: All Mercy Care Medicaid plans
- 4/12/2024 On-line Provider Directory accuracy reminder April 2024: All Mercy Care plans
- 4/11/2024 Durable Medical Equipment (DME) Providers: All Mercy Care plans
- 4/9/2024 Bridging the Gap for Individuals with Developmental Disabilities and Behavioral Health Needs: Mercy Care Developmental Disabilities
- 4/9/2024 Extencillan Availability during Bicillin shortage: All Mercy Care Medicaid plans
- 4/8/2024 Annual Provider Survey: All Mercy Care plans
- 4/3/2024 Employment Webinar Series -May-June 2024: All Mercy Care Medicaid plans
- 4/1/2024 ADHS Syphilis Screening 2023-2024 Update: All Mercy Care Medicaid plans
- 3/29/2024 Measles Outbreak in Arizona -Updated 2024 Guidance: All Mercy Care Medicaid plans
- 3/29/2024 Intensive Outpatient Program (IOP) coding clarification: All Mercy Care Medicaid plans
- 3/28/2024 Clarification of appropriate use of Respite Services: All Mercy Care Medicaid plans
- 3/26/2024 Domain Transfers for APEP: All Mercy Care Medicaid plans
- 3/20/2024 Medicaid and Medicare Arizona Regulatory Compliance Addendum: All Mercy Care plans
- 3/20/2024 Change Healthcare outage/ECHO Health: All Mercy Care plans
- 3/19/2024 Family of Choice -A guide to supporting someone living with a serious mental illness: Mercy Care ACC-RBHA with SMI
- 3/19/2024 Covenant Health Network: Mercy Care Long Term Care and Mercy Care DD
- 3/18/2024 Participating Enrollment and Reporting: All Mercy Care plans
- 3/15/2024 Understanding the CAHPS® Survey: All Mercy Care plans
- 3/14/2024 Young Adult Program Virtual Presentation -DCS Training: Mercy Care DCS CHP
- 3/13/2024 Personal Medicine: All Mercy Care Medicaid plans
- 3/8/2024 Augmentative and Alternative Communication (AAC) devices for members: All Mercy Care Medicaid plans
- 3/6/2024 Bridging the Gap for Individuals with Developmental Disabilities and Behavioral Health Needs: Mercy Care Developmental Disabilities
- 3/6/2024 Elevate your Direct Care Workforce with AZHealthcare Careers: Mercy Care Long Term Care and Developmental Disabilities
- 3/6/2024 Veteran Engagement: All Mercy Care Medicaid plans
- 3/6/2024 Change Healthcare Outage FAQ: All Mercy Care plans
- 3/4/2024 Mercy Care Gap Closure Reference Guide: All Mercy Care plans
- 3/1/2024 Block and Capitation Payments -Change Healthcare Outage: All Mercy Care plans
- 3/1/2024 AZ Healthcare Workforce Goals and Metrics Assessment (AHWGMA): All Mercy Care Medicaid plans
- 3/1/2024 Correction -Checking Eligibility for Mercy Care DCS CHP Members 2024 Reminder: Mercy Care DCS CHP
- 2/29/2024 Provider Missed Appointment Log: All Mercy Care Medicaid plans
- 2/29/2024 Crisis information for PCPs and other non-behavioral health providers: All Mercy Care Medicaid Plans
- 2/29/2024 Upcoming Perinatal Mental Health Training: Mercy Care ACC-RBHA and Developmental Disabilities
- 2/28/2024 Workforce Development Programs for Eligible Home and Community-Based Service Providers: Mercy Care Long Term Care and Developmental Disabilities
- 2/27/2024 Incident, Accident, and Death Reporting Reminder February 2024: All Mercy Care Medicaid plans
- 2/26/2024 Mercy Care Provider Manual February 2024: All Mercy Care Medicaid plans
- 2/22/2024 Change Healthcare Outage (PDF): All Mercy Care plans
- 2/16/2024 ALTCS EP/D Appeal Update (PDF): Mercy Care Long Term Care
- 2/6/2024 Bridging the Gap for Individuals with Developmental Disabilities and Behavioral Health Needs: Mercy Care Developmental Disabilities
- 2/6/2024 Update on ALTCS EP/D contract award: Mercy Care Long Term Care
- 1/29/2024 Community College Scholarships: Mercy Care ACC-RBHA, ACC-RBHA with SMI, Long Term Care, Developmental Disabilities
- 1/26/2024 ID.me Registration: All Mercy Care Medicaid plans
- 1/25/2024 Notification of Urgent Member Events to ALTCS Case Managers: Mercy Care Long Term Care
- 1/24/2024 1/1/2024 Rate Guidance from AHCCCS (PDF): All Mercy Care Medicaid plans
- 1/22/2024 Mercy Care Provider Manual January 2024 - Final Correction (PDF): All Mercy Care Medicaid plans
- 1/22/2024 AHCCCS Targeted Investment Project News (PDF): All Mercy Care Medicaid plans
- 1/11/2024 Health Insurance Portability and Accountability Act Notice for 2024 (PDF): All Mercy Care plans
- 1/11/2024 Provider Manual Updates (PDF): All Mercy Care Medicaid plans
- 1/9/2024 AHCCCS AMPM 510 (PDF): All Mercy Care Medicaid plans
- 1/9/2024 New Place of Service code 27 (PDF): All Mercy Care plans
- 1/4/2024 Update on ALTCS contract awards (PDF): Mercy Care Long Term Care and Mercy Care Advantage
- 12/22/2023 BHRF Therapeutic Leave Policy: All Mercy Care Medicaid plans
- 12/22/2023 Employment Webinar Series - January - March 2024: All Mercy Care Medicaid plans
- 12/21/2023 The CAHPS Survey is Coming this Spring: All Mercy Care plans
- 12/11/2023 Collaborative Care Model Grant Opportunities: All Mercy Care Medicaid plans
- 12/10/2023 State Opioid Response (SOR) Needs Assessment: Mercy Care ACC-RBHA and Mercy Care ACC-RBHA with SMI
- 12/8/2023 AHCCCS Adds ID.me Security to Provider Portal: All Mercy Care Medicaid plans
- 12/1/2023 New CDC Immunization Schedules: All Mercy Care plans
- 12/1/2023 Place of Service Billing Update: All Mercy Care Medicaid plans
- 11/29/2023 No Cost Professional Training Certification Opportunity: All Mercy Care plan
- 11/28/2023 Trualta's Skills-Based Training: Mercy Care Long Term Care and Mercy Care DD
- 11/27/2023 Monitored Anesthesia Care (MAC) and Pain Management Injections: All Mercy Care plans
11/15/2023 PAX Training Opportunities: All Mercy Care plans
- 11/15/2023 Mercy Care Advantage (MCA) Formulary Changes Effective Jan 1: Mercy Care Advantage
- 11/14/2023 AHCCCS ARPA Funds for HCBS Providers: Mercy Care Long Term Care
11/10/2023 Denials for NPI Information: All Mercy Care plans
11/10/2023 RSV Coverage Update: All Mercy Care Medicaid plans
11/6/2023 Mercy Care Health Assistant through Healthmine: All Mercy Care plans
11/6/2023 MercyCareAZ.org is getting an update (PDF): All Mercy Care plans
11/6/2023 Exact Duplicate Denials (PDF): All Mercy Care plans
- 10/31/2023 Mercy Care's Preferred Laboratory Services (PDF): All Mercy Care plans
- 10/31/2023 Appointment Availability and Transportion Update (PDF): All Mercy Care Medicaid plans
- 10/30/2023 Revised Changes in COVID Vaccination Coverage (PDF): All Mercy Care plans
10/23/2023 Division of Disabilities Request for Information Notice: Mercy Care DD
10/23/2023 Division of Developmental Disabilities Behavioral Health Conference Survey: Mercy Care DD
- 10/20/2023 Mercy Care Provider Manual - October 2023 (PDF): All Mercy Care Medicaid plans
- 10/20/2023 Maricopa County College Scholarships (PDF): Mercy Care ACC-RBHA, ACC-RBHA with SMI, LTC and DD
10/17/2023 Medicare Open Enrollment 2024: All Mercy Care Medicaid plans
10/16/2023 Behavioral Health Inpatient Care Coordination: All Mercy Care Medicaid plans
- 10/12/2023 Mercy Care is moving to a new building (PDF): All Mercy Care plans
10/9/2023 AHCCCS Provider Enrollment Portal (APEP) Reminder (PDF): All Mercy Care Medicaid plans
10/6/2023 Targeted Investments Program (TI 2.0) Reminder (PDF): All Mercy Care Medicaid plans
9/29/2023 Employment Webinar Series - October-November 2023 (PDF): All Mercy Care Medicaid plans
9/29/2023 Claim Dispute Reminder - September 2023 (PDF): All Mercy Care Medicaid plans
9/29/23 Applied Behavioral Analysis (ABA) Prior Authorization Request Form (PDF): All Mercy Care Medicaid plans
9/28/23 Maricopa County Sheriff's Office Request for Medical Records (PDF): All Mercy Care Medicaid plans
9/20/23 Improving Quality Scores through Remote EMR Access Update (PDF): All Mercy Care Medicaid plans
9/18/23 Outpatient Rehabilitation Therapy Modifiers Update (PDF): All Mercy Care plans
9/12/23 AHCCCS HCBS Workforce Scholarships (PDF): All Mercy Care Medicaid plans
9/8/23 AHCCCS Notice - Targeted Investments Program (TI 2.0) (PDF): All Mercy Care Medicaid plans
- 8/24/23 Updated Provider Financial Reporting Guide Correction (PDF): All Mercy Care Medicaid plans
- 8/24/23 In-person Interpretation Services (PDF): All Mercy Care plans
8/23/23 Residential and Direct Care Worker Service Monitoring (PDF): All Mercy Care Medicaid plans
8/23/23 Incident, Accident, and Death Reporting (PDF): All Mercy Care Medicaid plans
8/10/23 Community Health Workers Survey (PDF): All Mercy Care Medicaid plans
8/7/23 2023 Vaccine for Children Re-Enrollment (PDF): All Mercy Care Medicaid plans
8/7/23 Billing Requirement Change for IC, 77, and 05 Provider Type Updates (PDF): All Mercy Care Medicaid plans
8/4/23 Mercy Care Provider Manual August 2023 (PDF): All Mercy Care Medicaid plans
7/25/23 Targeted Investment 2.0 Program (PDF): All Mercy Care Medicaid plans
7/17/23 Employment Webinar Series: August - September 2023 (PDF): All Mercy Care Medicaid plans
7/14/23 Electronic Tools Available - EDI/EFT/ERA (PDF): All Mercy Care plans
7/6/23 Non-Covered Prior Authorization Codes (PDF): All Mercy Care Medicaid plans
6/27/23 AHCCCS Notice - Audio Only Telehealth Change (PDF): Mercy Care ACC-RBHA, ACC-RBHA with SMI, DCS CHP and Developmental Disabilities
6/27/23 High-Risk Fingerprint Clearance Background Check FAQs (PDF): Mercy Care ACC-RBHA, ACC-RBHA with SMI, DCS CHP and Developmental Disabilities
6/26/23 2023 Prevention and Wellness Provider Outreach Manual is now available (PDF): All Mercy Care Medicaid plans
6/21/2023 Value Based Solutions (PDF): All Mercy Care Medicaid plans
6/21/23 Billing H217 and HQ Modifier (PDF): Mercy Care ACC-RBHA, ACC-RBHA with SMI, DCS CHP and Developmental Disabilities
6/20/23 AHCCCS EPSDT Clinical Sample Templates (PDF): Mercy Care ACC-RBHA, ACC-RBHA with SMI, DCS CHP and Developmental Disabilities
6/15/23 Members Diagnosed with Long Term COVID (PDF): All Mercy Care Medicaid plans
6/15/23 WIC Arizona Changes Effective 10/1/2023 (PDF): Mercy Care ACC-RBHA, ACC-RBHA with SMI and Developmental Disabilities
6/8/23 Provider Webinars / 2023 HEDIS Webinars (PDF): All Mercy Care plans
6/5/23 EPSDT Back to School Campaign (PDF): All Mercy Care Medicaid plans
6/5/23 Sub-Acute Detox Facilities (PDF): All Mercy Care Medicaid plans
These notices are for providers who serve members in Mercy Care Advantage:
- 5/30/2024 Transition of Care (TRC): All 4 components in OP medical record
- 5/2/2024 Mercy Care Advantage (MCA) 2024 Model of Care Training and Attestation
- 4/1/2024 Colorectal Cancer Screening Initiative 2024
- 1/11/2024 Mercy Care Advantage Provider Manual
- 1/9/2024 New Place of Service code 27
- 1/4/2024 Update on ALTCS contract awards: Mercy Care Long Term Care and Mercy Care Advantage
- 12/21/2023 The CAHPS Survey is Coming this Spring: All Mercy Care plans
- 12/1/2023 New CDC Immunization Schedules: All Mercy Care plans
- 11/29/2023 No Cost Professional Training Certification Opportunity: All Mercy Care plans
- 11/27/2023 Monitored Anesthesia Care (MAC) and Pain Management Injections: All Mercy Care plans
11/15/2023 PAX Training Opportunities: All Mercy Care plans
- 11/15/2023 Mercy Care Advantage (MCA) Formulary Changes Effective Jan 1
11/10/2023 Denials for NPI Information: All Mercy Care plans
11/6/2023 Mercy Care Health Assistant through Healthmine: All Mercy Care plans
11/6/2023 MercyCareAZ.org is getting an update: All Mercy Care plans
11/6/2023 Exact Duplicate Denials (PDF): All Mercy Care plans
- 10/31/2023 Mercy Care's Preferred Laboratory Services (PDF): All Mercy Care plans
- 10/30/2023 Revised Changes in COVID Vaccination Coverage (PDF): All Mercy Care plans
10/5/23 Care of the Diabetic Member Provider Webinar Date (PDF)
10/5/23 Colorectal Cancer Screening (COL) Provider Webinar (PDF)
10/5/23 Transitions of Care (TRC) Provider Webinar Date (PDF)
9/18/2023 Outpatient Rehabilitation Therapy Modifiers Update (PDF)
Provisions and addendums
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