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Augmentative and alternative communication (AAC)

Providers can help members determine the need for an AAC device and which device system may best meet their needs.  

Check the claims processing manual

What’s covered in the claims processing manual (PDF) for AAC device systems?

  • Provider provision for a new AAC device system
  • AAC device system forms
  • Trial period
  • Prior authorization criteria
    • Modification of an AAC device system
    • Repairs of an AAC device system
    • Replacement of an AAC device system
  • Coverage policy
  • Training for professionals and caregivers
  • Coding information for medical policies


Check your claims processing manual (PDF) for answers. Or contact us.