كتيب الأعضاء

تحقيق أقصى استفادة من المزايا

نريد التأكد من أنك تفهم المزايا الخاصة بك. يمكن لكتيب الأعضاء الخاص بك المساعدة. فهو يحتوي على معلومات عن:

  • أرقام الهواتف المهمة
  • حقوقك ومسؤولياتك كعضو
  • الخدمات المغطاة وغير المغطاة
  • معلومات حول كيفية الحصول على الرعاية التي تحتاجها
  • كيفية الحصول على مساعدة فيما يخص مواعيدك
  • نصائح للحفاظ على صحتك


2019-2020 Member Handbook (الإنجليزية | الإسبانية)

How to get a Member Handbook
Your case manager will bring you a new Member Handbook each year once they are available in the fall. You can also get a handbook from Member Services at no cost to you. Member Services is available Monday through Friday, 7 a.m. to 6 p.m., at 602-263-3000 or 1-800-624-3879 (TTY/TDD 711).

Covered services
Your PCP and case manager will help you get the health care and long-term care services you need. You can view a list of covered services, non-covered services and benefit information in your member handbook. There may be some limitations based on AHCCCS rules and policies. If you have Medicare, read the Medicare handbook called “Other Things You Should Know About Medicare” to find out which services are covered.

Other languages and alternative formats
You can get your Member Handbook in alternative formats, including on audiocassette or CD, in large print and in various languages. These materials are provided to you at no cost. Want more information? You can call Mercy Care Member Services 602-263-3000 or 1-800-624-3879; (TTY/TDD 711). Member Services is available Monday through Friday, 7 a.m.-6 p.m.